Privacy Policy of Les Chambres du Waterzooï

Last updated: 25/02/2025

At Les Chambres du Waterzooï, we are committed to protecting the privacy and security of our customers' personal information. This privacy policy explains how we collect, use, and protect your personal data when you book a room or use our services.

1. Collection of Personal Information

We collect personal information that you provide to us directly, including:

• Booking information: name, address

• Stay details: dates, room choices

• Contact information: first name, last name, phone number, email address, postal address

We may also collect automatic information when you visit our website, such as your IP address, browser type, and visited pages.

2. Use of Personal Information

We use your personal information to:

• Manage your reservations: confirm and process your bookings

• Improve our services: personalize your experience

• Communicate with you: send updates and promotional offers

• Payment and invoicing: process transactions

3. Sharing of Information

We only share your personal information under the following conditions:

• Service providers: We may share information with third-party providers who assist in managing bookings and payments.

• Legal obligations: We may disclose information when required by law.

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Cookies and Similar Technologies

Our website may use cookies to enhance your browsing experience. You can manage cookie preferences in your browser settings.

6. Data Retention

We retain your personal data for as long as necessary to fulfill legal obligations, resolve disputes, and enforce agreements.

7. Your Rights

Under applicable law (such as the General Data Protection Regulation - GDPR), you have the right to:

• Access your information

• Correct your data

• Request data deletion

• Object to processing

To exercise these rights, please contact us at the address below.

8. Changes to the Privacy Policy

We reserve the right to update this policy at any time. Significant changes will be communicated to users.

9. Contact Us

If you have any questions, please contact:
Les Chambres du Waterzooï
82 Quai des Hollandais
59140 Dunkerque
0328631270
contact@leschambresduwaterzooi.com